Returns Processing & Reverse Logistics
Fast, Transparent, and Flexible
A great post-purchase experience doesn’t end with the unboxing — it includes a smooth, painless returns process. At Shipvine, we offer fast, transparent, and fully customizable returns processing services (also known as reverse logistics) to keep your brand running efficiently and your customers coming back.
Whether you need basic return-to-stock workflows or advanced inspection and reconditioning, Shipvine gives you full control over how returns are handled — with real-time visibility and seamless platform integrations.
Customer Sends the Return
We’re flexible — you decide how the return happens.
- Let the customer choose how they return the item
- Include a prepaid return label with every order
- Use our API to generate return labels on demand (PDF)
- Integrate with platforms like Loop Returns or Frate to automate the return process and send advance notice to Shipvine
Whatever your workflow, we’ll support it — and we’ll be ready when the product arrives.
We Receive and Process the Return
Returns are scanned, evaluated, and documented. You’ll have full visibility.
- Receive email notifications as returns are processed
- We'll note any defects, damage, or unusual wear
- Optionally scan barcodes or photograph items for your records
- Items needing repacking, steaming, hangtags, or similar are handled for an additional fee
- All return activity is logged for reference and audit
You can view and manage returns via the Shipvine portal — or push return data into your connected Shopify or ERP system.
We Restock or Dispose Based on Your Rules
Items in good condition are automatically returned to inventory
Defective, washed, or unsellable products can be:
- Returned to you
- Donated (where appropriate)
- Discarded responsibly
Everything is configurable based on your brand’s policies.
Increase customer satisfaction
You can make returns easy by providing a peel-off label so the customer can just pack up the item, place a label, and drop it off.
You aren't billed for shipping unless the customer uses the label, so there are no upfront postage costs. We can provide prepaid labels from USPS, UPS, and FedEx, so you can decide who best fits your customer's needs.
Compatible with Leading Returns Platforms
Using Shopify, Loop Returns, or Frate? Shipvine integrates seamlessly to receive return data in advance — giving us time to prepare and letting you track returns in real time.
ou can also use your own tools and workflows — we’ll adapt to your process, not the other way around.
Why Choose Shipvine for Returns Processing?
- Seamless integration with Shopify and popular returns platforms
- API-driven label generation and automation
- Real-time processing updates and defect reporting
- Cost-effective reconditioning services
- Returns disposition options (restock, destroy, return to sender)
- Trusted by brands in apparel, beauty, small goods, and more
FAQ: Returns Processing at Shipvine
What is reverse logistics in fulfillment?
Reverse logistics, or returns processing, refers to how returned products are received, inspected, and handled — whether restocked, refurbished, or discarded.
How can customers return products to Shipvine?
You can let customers use their own method, include a prepaid return label, or integrate with tools like Loop Returns to automate return workflows.
How are returns evaluated?
Each return is inspected for damage, wear, or missing pieces. We log defects, and if needed, scan or photograph the items. You decide what happens next.
Can returned products be restocked?
Yes — non-defective items are automatically returned to inventory. Items that need repackaging or refurbishment can be processed for a small fee.
What happens to defective or unsellable items?
We follow your preference: return to you, discard, or donate (where permitted). You’ll have complete control over how returns are handled.
Can I see return activity in real time?
Yes. You’ll receive email notifications and can track all return activity via your Shipvine portal or integrated platform.
Do I have to use your fulfillment services to use your returns services?
Generally speaking yes, but contact our sales department and let us know what you are looking for. We may be able to accommodate your needs.
Let's get started
If you're looking for a quote or just want to find out more about Shipvine and our services, then click the button below.
Sales reps are typically available Monday through Friday from 9 a.m. to 5 p.m. Eastern. All of your information is kept confidential, and it won't be sold or shared.
Contact a sales rep